Our Return Policy in short
Return Policy

Please contact Ma Babette before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Ma Babette and gives information relevant and the reason for complaint.


Return Conditions

We accept return goods only if there is a visible defect. We do not accept return good if the product purchased is in the wrong size. You can return the product within 15 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Ma Babette suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Ma Babette will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Ma Babette is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Ma Babette reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: chiara@mababette.com or simona@mababette.com